(This service is only offered to our current daycare clients only.)

Doggie Daycare Doesn’t Just Stop At The End of The Day…

With comfort, you can now travel more or have a long weekend from home and know that your dog is in great hands, with our Overnight Care. The Big Backyard’s overnight care is specifically designed for and can be exclusively utilized by our doggie daycare clients. View our Overnight Care Facilities!

Interested in becoming a Doggie Daycare Client? See our admission questionnaire and call (303) 757-7905 today to schedule your interview!

Reservations are required. You may not drop your dog off unless you have made a prior reservation

New dogs must interview and play for a few days prior to overnight reservations to ensure your dog will enjoy their stay.

Making a Reservation for a Non-Holiday:

You will need to have a credit card on file when you call to make your reservation for your dog. We do require 48-hour notice to cancel your reservation; any cancellations made after this window will incur a charge of one day and one night.

Making a Reservation for a Holiday:

You will need a credit card on file when you call to make your holiday reservation, we will then charge a 50% non-refundable deposit. Please make sure of your dates and times before you call us, because once a holiday reservation has been made the dates cannot be changed or modified. We also require a 3-night minimum stay for all holidays. You will NOT be credited for shortening your stay and picking up early.

Cancellation Policy for a Non-Holiday Reservation:

To prevent losing your non-holiday deposit you will be required to let us know 48 hours in advance of your dog’s reserved check-in date. Notify us by calling at 303-757-7905 or emailing (preferred method) info@the-big-backyard.com. Example: if you checked in on a Friday morning, we would need to hear from you by Wednesday morning no later than 11am to not lose your deposit.

Cancellation Policy for a Holiday Reservation:

All Holiday deposits are nonrefundable, and the dates and times cannot be changed or modified, due to the limited space and extremely high demand.

Holidays are as listed:

New Years Day, Spring Break (3 weeks in March), Memorial Day, Labor Day, Thanksgiving and Christmas (last 2 weeks in December).

Drop Off  Hours for Overnight Care –

Please note:  There is NO afternoon drop off for dogs checking in for overnight care. We do this because there is less stress involved for the dog(s) coming in for overnight care when they get a full day of play and the afternoons are also extremely busy so it allows for us to get them checked in and all situated before the afternoon rush.

     Monday – Friday Drop Off:

     7am – 10:30am.
      Absolutely NO later than 10:30 because we close at 11:00 am for naptime.
      (There is NO Pick up or Drop off during naptime)

     Saturday and Sunday Drop Off:

     8am – 10am.
     (There is NO Pick up or Drop off during naptime)

 

Pick Up Hours for Overnight Care –

    Monday – Friday Pick Up:

     7am – 10:30am and 1pm – 6pm.
     Closed during naptime: 11am-1pm
     (There is NO Pick up or Drop off during naptime)

     Saturday Pick Up:

     8am – 11am and 2pm – 6pm.
     Closed during naptime: 11am-2pm
     (There is NO Pick up or Drop off during naptime)

     Sunday Pick Up:

     8am – 10am and 4pm – 6pm.
     Closed during naptime: 11am-2pm
     (There is NO Pick up or Drop off during naptime)

Pick Up Time:

If you are unable to pick up your dog at the scheduled pick-up time additional charges will apply. You have a 30-minute window (7-7:30 am) after we are open to pick up your dog without accruing any daycare charges. After 30 minutes (7:30am-10:30am) there will be a half day charge or a full day charge (after 1:30pm-6:00pm) if you pick up in the PM. Please give us a call at (303) 757-7905 to let us know if you cannot make your pickup time. We are always closed from 11-1pm on weekdays & 11-2pm on weekends.

Important Information-

• Reservations are required. You may not drop your dog off unless you have called us and made a prior reservation.
• New dogs must interview and schedule play for a few times prior to overnight reservations to insure your dog will enjoy their stay.
• Overnight Care is for our current daycare clients only. We DO NOT offer boarding unless your dog currently attends daycare at the BBY.
• Due to the limited space and very high demand, we do not refund boarding charges if you pick up early from your reservation.
• We require a credit card to be put on file. After your dog has been checked in by our staff for boarding, the credit card on file will be charged for that length of stay.

Fees –

$25.00 per night plus our daycare rate. Overnight care is paid in advance at the time of drop off. We must have a credit card on file prior to dropping off. We take Visa, MC, American Express, Discover, check and cash.  A NSF charge of $35 applies to any returned checks.

• 10% discount given with 5 nights or more.
• Your dog will get a free bath if their stay is 7 nights or more.
• If you are unable to pick up your dog at the scheduled pick up time additional charges will apply. You have a 30 minute window after we open to pick up your dog without accruing any daycare charges. After 30 minutes there will be a half day charge or a full day charge if you pick up in the PM. Please give us a call to let us know you cannot make your pick up time.

What do I bring for my dog’s overnight stay?

MEDICATIONS/VITAMINS/SUPPLEMENTS:

We will be happy to give medication to your dog at NO extra charge. The Dept. of Agriculture requires that all prescribed medication from your veterinarian must be in its original bottle with labeled instructions. Let us know at the time of drop off what doses have already been given that day. If your dog is on vitamins or supplements of any sort, we must also have the original container, if not in original packaging we may NOT give it to your dog! We do NOT have unlimited storage for your dogs’ belongings, so please only bring in what is necessary to care for your dog. If your dog can go without its vitamins and/or supplements for a few days, we would greatly appreciate you keeping those items at home. Please, let us know of any health issues (seizures, colitis, pancreatitis etc.) your dog might be experiencing at the time of drop off so we can give your dog the best possible care.

FOOD:

You will fill out a kennel card at drop off for your dogs’ feeding instructions on food and treats. Your own dog’s food is the most important need! A 6 lb. bag or smaller is what we can accommodate in our food bins for storage. We use our own bowls and measuring cups; you do not need to bring yours. The preference for packing your dogs’ meals would be to have each meal individually pre-packaged by YOU. Using either snack or sandwich size baggies that are labeled with their name and what meal it is: breakfast, lunch (if needed) and dinner. We will save all your bags and give them back at the end of your dog’s stay. We can refrigerate food if needed. If your dog runs out of food, the charge is $5 per meal. It never hurts to pack an extra day worth of food just in case unforeseen circumstances happen during your trip. Please measure your dog’s food correctly if you are bringing it in a small container. We do use measuring cups to feed your dog the exact amount you have requested on your boarding card.

*Please Note *:

Changing the brand of your dog’s food or dietary needs before a boarding stay is not the best idea; it could result in an upset tummy issue. It can take 4-6 weeks when you change your dog’s brand of food; for their tummy to act normally. Please keep this in mind and do not change your dog’s brand of food before their overnight stay with us.

TREATS/TOYS:

We DO NOT give rawhide treats of any kind. They can be a choking hazard. We are happy to give treats that are 100% digestible. No bones either, please. No toys of any kind because they tend not to be played with so keep them safe at home. Your dog will appreciate their favorite stuffed toy or bone when they get home.

BEDS:

We do supply each dog with kuranda beds that will get your dog off the floor. Our dogs love these beds! You may bring a blanket or towel if you would like, and we can lie on top of the bed for added comfort. If you bring your dog’s bedding, we need to be able to unzip the cover and wash it if it gets soiled. Please do not bring any bedding that you are attached to. We will NOT be responsible for any items that could be damaged due to destructive chewing that may occur during their stay

 

MISCELLANEOUS INFORMATION:

If your dog visits another daycare or boarding facility, we require you to  WAIT for 2 WEEKS before they come back to The Big Backyard.  We are always trying to keep our BBY dogs as safe as possible.  Co-mingling with dogs from another facility can bring sickness to The BBY.

Label all of your dogs’ belongings. If you or your dog are attached to something please do not bring it for boarding.

No toys of any kind. They tend not to be played with here so keep them safe at home. Your dog will appreciate their favorite stuffed toy or bone when they get home.

Will I have a clean dog on pick up?  You may request a bath on your kennel card when dropping them off for their stay. Your dog will receive a free bath if their stay was longer than 7 nights.