Doggie Daycare Doesn’t Just Stop At The End of The Day…

With comfort, you can now travel more or have a long weekend from home and know that your dog is in great hands, with our Overnight Care. The Big Backyard’s overnight care is specifically designed for and can be exclusively utilized by our doggie daycare clients. View our Overnight Care Facilities!

Interested in becoming a Doggie Daycare Client? See our admission questionnaire and call (303) 757-7905 today to schedule your interview!

Making a Reservation for a Non-Holiday:

When you call to make a reservation for your dog we will first make sure you have a credit card on file with us.  All non-holiday boarding reservations will need to give us a 48-hour notice to cancel the reservation.  Any Cancellations made after that window will incur a charge of one day and one night.

Making a Reservation for a Holiday:

You will need a credit card on file when you call to make your holiday reservation, we will then charge a 50%  non refundable deposit. Please make sure of your dates and times before you call us, because once a holiday reservation has been made the dates cannot be changed or modified. We also require a 3 night minimum stay for all holidays. Once your dog is dropped off for their stay the remaining balance will be charged to the card we have on file.

Cancellation Policy for a Non-Holiday Reservation:

To prevent you from incurring a one day plus one night charge, you will be required to notify us of your cancellation by calling us at 303-757-7905 or emailing (preferred method) info@the-big-backyard.com two full days before you are scheduled check in. Example: if you were checking in on a Friday morning we would need to hear from you by Wednesday morning no later than 11am to not incur a charge.

Cancellation Policy for a Holiday Reservation:

All Holidays’ deposits are non refundable and the dates and times cannot be changed or modified, due to the limited space and very high demand.

Holidays are as listed:

New Years Eve, New Years Day, Spring Break (last 2 weeks in March), Memorial Day, Labor Day, Thanksgiving and Christmas (last 2 weeks in December).

Drop Off  Times for Overnight Care –

Please note:  There is NO afternoon drop off for dogs checking in for overnight care. We do this because there is less stress involved for the dog(s) coming in for overnight care when they get a full day of play and the afternoons are also extremely busy so it allows for us to get them checked in and all situated before the afternoon rush.

     Monday – Friday Drop Off:

     7am – 10:30am.
      Absolutely NO later than 10:30 because we close at 11:00 am for naptime.
      (There is NO Pick up or Drop off during naptime)

     Saturday and Sunday Drop Off:

     8am – 10am.
     (There is NO Pick up or Drop off during naptime)

 

Pick Up Times for Overnight Care –

    Monday – Friday Pick Up:

     7am – 11am and 1pm – 6pm.
     Closed during naptime: 11am-1pm
     (There is NO Pick up or Drop off during naptime)

     Saturday Pick Up:

     8am – 11am and 2pm – 6pm.
     Closed during naptime: 11am-2pm
     (There is NO Pick up or Drop off during naptime)

     Sunday Pick Up:

     8am – 10am and 4pm – 6pm.
     Closed during naptime: 11am-2pm
     (There is NO Pick up or Drop off during naptime)

Important Information-

• Reservations are required. You may not drop your dog off unless you have called us and made a prior reservation.
• New dogs must interview and play for a day prior to overnight reservations to insure your dog will enjoy their stay.

Prices –

$22.00 per night plus our daycare rate. Overnight care is paid in advance at the time of drop off. We must have a credit card on file. We take Visa, MC, check and cash. Sorry we do not accept American Express or Discover. A NSF charge of $30 applies to any returned checks.

• 10% discount given with 5 nights or more.
• Your dog will get a free bath if their stay is 7 nights or more.
• If you are unable to pick up your dog at the scheduled pick up time additional charges will apply. You have a 30 minute window after we open to pick up your dog without accruing any daycare charges. After 30 minutes there will be a half day charge or a full day charge if you pick up in the PM. Please give us a call to let us know you cannot make your pick up time.

What do I bring for my dog’s overnight stay?

FOOD:

Your own dogs food is the most important need! We do not want to subject your dog to having loose stool or an upset stomach because of a dietary change. You will fill out a kennel card at drop off for your dogs’ feeding instructions on food and treats. We do not free feed so please be specific with daily amount ( ex: 2 cups AM and 2 cups PM). We have beds, bowls and measuring cups; you do not need to bring yours. We can refrigerate food if needed. If your dog runs out of food, the charge is $ 3 per meal.

TREATS:

We DO NOT give our dogs rawhide treats of any kind. They can be a choking hazard. We are happy to give treats that are 100% digestible. No bones please.

BEDS:

If you bring bedding we must be able to unzip the cover and wash it in case it gets soiled. Please do not bring any bed that you are attached too. We will NOT be responsible for any items that could be damaged due to destructive chewing that may occur during their stay. We do supply kuranda beds that get your dog off the floor. Our dogs love these beds so honestly keeping your bed at home is easier and it won’t get potentially ruined. You may bring a blanket or towel if you’d like and we can put that on top of our kuranda beds.

MEDICATIONS:

We will be happy to give medication to your dog at NO extra charge. All medication must come in the original bottle prescribed by your vet – this is a REQUIREMENT by the Department Of Agriculture. Let us know at the time of drop off of what doses have already been given that day. We also need to be aware of any and all health issues (seizures, colitis, etc.) so we can give your dog the best possible care.

MISCELLANEOUS INFORMATION:

If your dog visits another daycare or boarding facility, we require you to  WAIT for 2 WEEKS before they come back to The Big Backyard.  We are always trying to keep our BBY dogs as safe as possible.  Co-mingling with dogs from another facility can bring sickness to The BBY.

Label all of your dogs’ belongings. If you or your dog are attached to something please do not bring it for boarding.

No toys of any kind. They tend not to be played with here so keep them safe at home. Your dog will appreciate their favorite stuffed toy or bone when they get home.

Will I have a clean dog on pick up?  You may request a bath on your kennel card when dropping them off for their stay. Your dog will receive a free bath if their stay was longer than 7 nights.